We will process your order in 2-3 business days and it will typically take 5-7 business days to be shipped via UPS Ground and USPS Priority Mail within the Continental United States. We will always strive to streamline the process and get your products to you sooner.
ShopRaby.com uses UPS Ground and USPS Priority and First Class Mail, all with tracking, for shipping all orders.
We do not accept any returns or offer refunds on our products at this time
You may email us any questions at email email@example.com
Healing in the Heart of Chicago
At the Raby Institute we know that convenience is something our patients value. We strive to make it easy for our patients to make healthy lifestyle choices. As part of our integrative approach, patients can purchase a variety of total wellness products at our onsite apothecary: Alma (“Soul" in Spanish), or online at ShopRaby
Inspiration for a Healthier Mind, Body, and Spirit
Along with nutritional and lifestyle interventions, evidence-based nutraceuticals can complement and expedite the healing process.Our friendly and knowledgeable Alma staff is always happy to help you select items recommended in your individualized plan. We can also recommend skin and bodycare, books and home and gift items to complete your wellness journey. Browse our carefully curated selection of gifts and goods to improve your health and elevate your spirits.
We take the process of choosing items to enhance your wellness very seriously to ensure they meet the highest quality standards.
Each product is carefully researched by our product specialist and thoroughly evaluated by Raby Institute physicians and practitioners.
Our patients can feel confident that our supplements are not only safe and pure, but have been formulated to be effective and deliver proven results.
What is the return policy?
We do not accept any returns or offer refunds on our products at this time.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange for the same item, send us an email at firstname.lastname@example.org and send your item to: Raby Institute 500 N Michigan Ave Suite 2100 Chicago Illinois US 60611.
What should I do if I have lost my package?
All ShopRaby packages include tracking numbers, which you have access to as soon as the shipping label is created. If your package appears to be 'lost', please alert ShopRaby and your carrier (USPS or UPS).
It may take us a few days after you have alerted us to investigate the 'lost' package. Please let us know if your 'lost' package is found as a result of your inquiries with the carrier or just through passage of time. There are many possibilities and circumstances surrounding 'lost' packages; and we will work on your behalf to locate your package as expeditiously as possible. Each 'lost' package will be evaluated individually and typically replacement of lost packages shall be completed within a reasonable time period after the investigation period.
If you require your order more quickly, you may call The Raby Institute at 312-276-1212 ext 400 to place a phone order and request a different shipping method.
How do I track a shipment?
When do I qualify for free shipping?
Users get FREE SHIPPING on orders $120 and over.