Returns and Refunds.

We do not accept any returns or offer refunds on our products at this time. 

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange for the same item, send us an email at shopraby@rabyintegrativemedicine.com and send your item to: Raby Institute 500 N Michigan Ave Suite 2100 Chicago Illinois US 60611.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Shipping.

FREE SHIPPING on orders $120 and over.  

$5.95 FLAT RATE shipping for orders under $120.

Shipping rates may be changed without notice.

ShopRaby.com uses UPS Ground and USPS Priority and First Class Mail, all with tracking, for shipping all orders. We will process your order in 2-3 business days and it will typically take 5-7 business days to be shipped via UPS Ground and USPS Priority Mail within the Continental United States. UPS Ground does NOT deliver to any PO boxes, please be aware of this when choosing your carrier for the order. We will always strive to streamline the process and get your products to you sooner.

Lost Packages Policy

Packages can be 'lost' for a variety of reasons. It is not unusual for a 'lost' package to be delivered some time after inquiries have been made with the package carrier, doorman or neighbors. Sometimes packages are stolen and sometimes they get picked up by the wrong person or 'misplaced' in the carrier's system.

All ShopRaby packages include tracking numbers, which you have access to as soon as the shipping label is created. If your package appears to be 'lost', please alert ShopRaby and your carrier (USPS or UPS).

The lost package protocol begins only after you contact us regarding your missing order. Once we send out a package from our fulfillment center the carrier companies will not speak with us regarding its status. We will ask that you reach out to the carrier to discuss the status of the order. If within 5 days the package still has not arrived we will send you a replacement package. We do not offer any forms of refunds for lost packages, we can only send replacement orders for the lost package. 

It may take us a few days after you have alerted us to investigate the 'lost' package. Please let us know if your 'lost' package is found as a result of your inquiries with the carrier or just through passage of time. There are many possibilities and circumstances surrounding 'lost' packages; and we will work on your behalf to locate your package as expeditiously as possible. Each 'lost' package will be evaluated individually and typically replacement of lost packages shall be completed within a reasonable time period after the investigation period.

If you require your order more quickly, you may call The Raby Institute at 312-276-1212 ext 400 to place a phone order and request a different shipping method. 

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