Returns and Shipping

Returns and Refunds.

We do not accept any returns or offer refunds on our products at this time. 

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange for the same item, send us an email at and send your item to: Raby Institute 500 N Michigan Ave Suite 2100 Chicago Illinois US 60611.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.


FREE SHIPPING on orders $120 and over.  

$5.95 FLAT RATE shipping for orders under $120.

Shipping rates may be changed without notice. uses UPS Ground and USPS Priority and First Class Mail, all with tracking, for shipping all orders. We will process your order in 2-3 business days and it will typically take 5-7 business days to be shipped via UPS Ground and USPS Priority Mail within the Continental United States.  We will always strive to streamline the process and get your products to you sooner.

If you require your order more quickly, you may call The Raby Institute at 312-276-1212 ext 400 to place a phone order and request a different shipping method.  Please call us and we will arrange your international orders.