If you do not receive your order and believe it to be lost please call The Raby Institute at 312-276-1212 to initiate the lost package protocal. You must call within 45 days of placing your order.

Packages can be 'lost' for a variety of reasons. It is not unusual for a 'lost' package to be delivered some time after inquiries have been made with the package carrier, doorman or neighbors. Sometimes packages are stolen and sometimes they get picked up by the wrong person or 'misplaced' in the carrier's system.

All ShopRaby packages include tracking numbers, which you have access to as soon as the shipping label is created. If your package appears to be 'lost', please alert ShopRaby and your carrier (USPS or UPS) within 45 days. It may take us a few days after you have alerted us to investigate the 'lost' package. Please let us know if your 'lost' package is found as a result of your inquiries with the carrier or just through passage of time. There are many possibilities and circumstances surrounding 'lost' packages; and we will work on your behalf to locate your package as expeditiously as possible. Each 'lost' package will be evaluated individually and typically replacement of lost packages shall be completed within a reasonable time period after the investigation period.

The lost package protocol begins only after you contact us regarding your missing order. Once we send out a package from our fulfillment center the carrier companies will not speak with us regarding its status. We will ask that you reach out to the carrier to discuss the status of the order. If within 5 days the package still has not arrived we will send you a replacement package. We do not offer any forms of refunds for lost packages, we can only send replacement orders for the lost package.

We understand that shaping healthy behaviors and making new choices regarding diet, exercise, and nutritional supplements can be challenging. We want to make it as easy for you as possible to create and maintain these healthy lifestyle changes. That is why we have an online nutraceutical pharmacy where patients can purchase the highest quality herbs, vitamins, and nutritional supplements. Every product we carry is carefully researched and curated by our integrative physicians and practitioners to make sure they meet our high standards of quality, effectiveness, purity, and sustainability.

Patients can purchase our inventory online at ShopRaby.com or visit our onsite pharmacy, Alma at Raby Institute 500 N. Michigan Ave Suite 2100 Chicago, IL to purchase products.

Users get FREE SHIPPING on orders $120 and over.  

ShopRaby.com uses UPS Ground and USPS Priority and First Class Mail, all with tracking, for shipping all orders.

We will process your order in 2-3 business days and it will typically take 5-7 business days to be shipped via UPS Ground and USPS Priority Mail within the Continental United States. We will always strive to streamline the process and get your products to you sooner.

We currently do not ship internationally.

We do not accept any returns or offer refunds on our products at this time. 

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange for the same item, send us an email at shopraby@rabyintegrativemedicine.com and send your item to: Raby Institute 500 N Michigan Ave Suite 2100 Chicago Illinois US 60611.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.