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Frequently Asked Questions


What is the Lost Package Protocol and what should I do if I may have lost my package?

If you do not receive your order and believe it to be lost please call The Raby Institute at 312-276-1212 to initiate the lost package protocal. You must call within 45 days of placing your order.

Packages can be 'lost' for a variety of reasons. It is not unusual for a 'lost' package to be delivered some time after inquiries have been made with the package carrier, doorman or neighbors. Sometimes packages are stolen and sometimes they get picked up by the wrong person or 'misplaced' in the carrier's system.

All ShopRaby packages include tracking numbers, which you have access to as soon as the shipping label is created. If your package appears to be 'lost', please alert ShopRaby and your carrier (USPS or UPS) within 45 days. It may take us a few days after you have alerted us to investigate the 'lost' package. Please let us know if your 'lost' package is found as a result of your inquiries with the carrier or just through passage of time. There are many possibilities and circumstances surrounding 'lost' packages; and we will work on your behalf to locate your package as expeditiously as possible. Each 'lost' package will be evaluated individually and typically replacement of lost packages shall be completed within a reasonable time period after the investigation period.

How are products curated?

We understand that shaping healthy behaviors and making new choices regarding diet, exercise, and nutritional supplements can be challenging. We want to make it as easy for you as possible to create and maintain these healthy lifestyle changes. That is why we have an online nutraceutical pharmacy where patients can purchase the highest quality herbs, vitamins, and nutritional supplements. Every product we carry is carefully researched and curated by our integrative physicians and practitioners to make sure they meet our high standards of quality, effectiveness, purity, and sustainability.


Patients can purchase our inventory online at or visit our onsite pharmacy, Alma at Raby Institute 500 N. Michigan Ave Suite 2100 Chicago, IL to purchase products.

Shipping questions

When do I qualify for free shipping?

Users get FREE SHIPPING on orders $120 and over.  

How do I track a shipment? uses UPS Ground and USPS Priority and First Class Mail, all with tracking, for shipping all orders.

When will I get my shipment?

We will process your order in 2-3 business days and it will typically take 5-7 business days to be shipped via UPS Ground and USPS Priority Mail within the Continental United States. We will always strive to streamline the process and get your products to you sooner.

Do you ship internationally?

Please call us and we will arrange your international orders.

Returns questions

What is the return policy?

We do not accept any returns or offer refunds on our products at this time. 

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange for the same item, send us an email at and send your item to: Raby Institute 500 N Michigan Ave Suite 2100 Chicago Illinois US 60611.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Secure transactions

Transactions are handled with bank-grade security.

Simple checkout

Our secure checkout is quick and easy to use.

Get in touch

Have questions? Get in touch with us at any time.

Don't Forget Your Cold & Flu Supplements!


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