All ShopRaby packages include tracking numbers, which you have access to as soon as the shipping label is created. If your package appears to be 'lost', please alert ShopRaby and your carrier (USPS or UPS).
It may take us a few days after you have alerted us to investigate the 'lost' package. Please let us know if your 'lost' package is found as a result of your inquiries with the carrier or just through passage of time. There are many possibilities and circumstances surrounding 'lost' packages; and we will work on your behalf to locate your package as expeditiously as possible. Each 'lost' package will be evaluated individually and typically replacement of lost packages shall be completed within a reasonable time period after the investigation period.
If you require your order more quickly, you may call The Raby Institute at 312-276-1212 ext 400 to place a phone order and request a different shipping method.